Terms of Service

Berkowits Hair and Skin Clinic website is created for the exclusive use of Berkowits Hair and Skin Clinic customers and for the purpose of providing necessary information about the products as well.

The content of the website cannot be duplicated, modified or redistributed in whole or part without prior written authorization from BERKOWITS HAIR AND SKIN CLINIC (INDIA) PRIVATE LIMITED and 2nd Floor, 64, AAA House, Okhla Phase 3 Road, State Bank Of India, Okhla Industrial Estate Phase 3, New Delhi, South East Delhi, Delhi, PIN Code: 110020. All policies, terms and conditions are subject to change with notice.

Moreover, if the General Terms and Conditions provided on our website do not answer your questions, or in case of detailed information, please contact us by email or call our customer care. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

As the products listed on our website are popular, prices and availability are subject to change without prior notice. We make sure to provide the most precise, up-to-date information, but errors do occur and have the right to make changes without any notice.

If a product ordered by you is out of stock, you will receive an email notifying you the status of your order. If a product is not available, your order will be cancelled. Berkowits Hair and Skin Clinic is unable to issue price adjustments because of manufacturer price changes after date of original sale.

Although, we ensure to provide most accurate information, but occasional inaccuracies and errors do occur. In case you see any error or inaccuracy on our website, please inform us so it can be corrected.

Products and packaging as shown may differ from stock available at the time of shipping. We reserve the right to substitute equal items. If an error is made and a product is listed at a wrong price, Berkowits Hair and Skin Clinic, at its discretion, reject or withdraw any orders placed at the false price.

If an order is confirmed and has been charged to your credit card at the wrong price, BERKOWITS HAIR AND SKIN CLINIC (INDIA) PRIVATE LIMITED shall have the right to straight away issue a credit in the amount of the price.

We endeavour to be as perfect as possible. However, we do not provide warrant of product descriptions or other content on this site as precise, complete, consistent, current, or error-free. If a product is not as shown, your sole remedy is to return it in unused condition.

Your receipt of an electronic or any other form of order confirmation does not signify our acceptance of order, nor does it constitute confirmation of our offer to sell. BERKOWITS HAIR AND SKIN CLINIC (INDIA) PRIVATE LIMITED has the right at any time to accept or decline your order for any reason.

BERKOWITS HAIR AND SKIN CLINIC (INDIA) PRIVATE LIMITED also reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the amount you ordered of any item.

All orders must obtain pre-approval with a suitable method of payment, as recognized by our credit and fraud avoidance department. Berkowits Hair and Skin Clinic does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell.

Berkowits Hair and Skin Clinic passes through its clients all manufacturers warrantees and guarantees that are provided with the product we sell. Berkowits Hair and Skin Clinic makes no additional or self-governing warranties.

Berkowits Hair and Skin Clinic shall under no circumstances be accountable for particular, incidental, substantial (including lost profits or opportunities), or punitive damages, even if it has been advised of the prospect of such damages.

The maximum liability of Berkowits Hair and Skin Clinic for all damages shall be limited to an amount not to surpass the selling price of the product. Berkowits Hair and Skin Clinic is not accountable for system downtime, lost date etc.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Berkowits Hair and Skin Clinic maintains strict hygiene and quality standards. For this reason, we accept returns only under specific conditions.

Eligible for Return/Replacement:

You may request a return or replacement within 3 days of receiving the product only if:

• You received a damaged, leaking, or defective product
• The product delivered is incorrect (different from what you ordered)

To initiate a return, you must:

1. Inform us within 72 hours of delivery via email or customer care
2. Provide clear unboxing video + images showing the issue
3. Keep the product unused, with all original packaging and labels

Once validated, we will arrange a reverse pickup (wherever serviceable). If reverse pickup is not available, the customer may need to self-ship the product.

Not Eligible for Return:

For hygiene, safety, and product-integrity reasons, the following cannot be returned:

• Opened, used, or partially used products
• Products without original packaging, seal, or batch number
• Products damaged due to misuse or incorrect storage by the customer
• Products purchased during special discounts or final sale events
• Services or digital products

Before Dispatch

• Orders can be cancelled within 12 hours of placing them or before dispatch—whichever is earlier.
• Once shipped, the order cannot be cancelled.

After Dispatch

Customers must follow the Return Policy if they wish to request a return.

For all return, refund, or shipping-related queries, kindly contact:

Email: inquiry@berkowits.in

Customer Care: +91-9999666699

Address: 2nd Floor, 64, AAA House, Okhla Phase 3 Road, State Bank of India, Okhla Industrial Estate Phase 3, New Delhi – 110020, India