Return & Replacement Policy

Return & Replacement Window

You may request a return or replacement within 24 hours of delivery (as per courier tracking timestamp).

To initiate a request, email inquiry@berkowits.in with:

• Order ID
• Description of the issue
• Clear images/videos as proof

Requests raised beyond 24 hours will not be considered.

Eligible Cases

Returns or replacements will only be considered in the following cases:

• Product received is damaged
• Product received is incorrect
• Product has a verified manufacturing defect

All requests are subject to verification and approval.

Product Condition Requirements

• Item must be unused and in original packaging
• All labels, seals, and invoice must be intact
• Product must match the condition shown in the submitted proof

Non-Returnable Categories

Due to hygiene and safety reasons, the following are not eligible for return or replacement:

• Opened or used personal care / beauty products
• Customized or made-to-order items
• Sale items and gift cards

Approval & Verification

All requests undergo a quality check process.

Approval is based on:

• Evidence shared by the customer
• Nature of the issue reported
• Product condition
• Internal validation checks

We reserve the right to approve or reject any request after review.

Return Process

If your request is approved:

• You will receive instructions on how to return the product
• In select cases, we may arrange a pickup or provide a return label

Note: Returns sent without prior approval will not be accepted.

Return Address:

2nd Floor, 64, AAA House
Okhla Phase 3 Road
Near State Bank of India
Okhla Industrial Estate Phase 3
New Delhi – 110020

Reverse Shipping

• Customers may be required to self-ship the product
• Shipping charges are non-refundable, unless the issue is due to our error (wrong/damaged product)

Replacements

• Approved cases may be eligible for a replacement of the same product
• Replacement is subject to product availability

Misuse & Policy Enforcement

To prevent misuse:

• Repeated or suspicious requests may be declined
• Returns may be rejected if the product is found used, altered, or inconsistent with the claim