Berkowits

Privacy & Data Policy

Last Updated: 10th June 2025

Berkowits Hair & Skin Clinic ("berkowits," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy & Data Policy ("Policy") describes how we collect, use, store, and disclose your information through our websites, mobile applications, and digital services, including AI-based tools.

By accessing or using our services, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of data from you:

a. Personal Information

• Full name, phone number, email address, date of birth, gender, address, etc.

b. Medical and Consultation Information

• Scalp condition, hair/skin concerns, medical history related to our services.

c. Payment Data

• Billing and transaction-related information.

d. Device and Technical Data

• IP address, device identifiers, browser type, cookies, and usage patterns.

e. Visual Data (Facial Images)

• Images uploaded via the app or website to use AI-powered tools, such as the AI Hair Generator or AI Hair Analysis.

2. Purpose of Data Collection

We use personal data for the following lawful purposes:

  • • To schedule consultations and deliver clinical services;
  • • To provide AI-based simulation tools for cosmetic and diagnostic use;
  • • To improve the quality and performance of our services;
  • • To personalize user experience and communications;
  • • To comply with legal obligations and ensure platform security.

3. Facial Data & AI Tools

We provide optional AI tools, including but not limited to the AI Hair Generator and AI Hair Analysis, which may require submission of facial images.

a. What Face Data is Collected

We collect static facial images submitted via the user's camera or gallery uploads. No biometric templates, facial recognition profiles, or behavioral data are extracted or stored.

b. Use of Face Data

Facial images are processed exclusively for:

• AI-based hairstyle visualization;
• Scalp coverage assessment and cosmetic simulation;
• Internal training and quality assessment of AI tools (anonymized only, if applicable).

c. Third-Party Sharing

Face data is not sold or shared with external advertisers. It may be transmitted to secure, contractually bound third-party processors for temporary computational purposes under strict confidentiality and data protection agreements.

d. Storage Location and Duration

• Data is stored on secured encrypted servers.
• Face data is retained for as long as deemed important by berkowits.
• Saved data remains available until manually deleted by the user or upon account deletion.

e. User Consent

Explicit, informed consent is obtained prior to face data collection. Services involving minors (below 18 years of age) require parental consent.

4. Data Disclosure

We may disclose your data under the following circumstances:

  • • To authorized berkowits personnel for service delivery;
  • • To contracted processors and vendors bound by confidentiality and data processing agreements;
  • • To legal authorities, when required by law or to protect rights, safety, and security.

We do not sell or rent your personal or facial data under any circumstance.

5. Data Security

We implement appropriate technical and organizational measures to secure your data, including but not limited to:

  • • Encryption at rest and in transit;
  • • Role-based access controls;
  • • Regular security audits and penetration testing;
  • • Secure coding and infrastructure best practices.

6. Data Retention

  • • General personal data is retained as long as necessary to fulfill the purposes outlined above or comply with legal requirements.
  • • Facial images are stored for as long as deemed important by berkowits.

7. Your Rights

Subject to applicable law, you have the right to:

  • • Access or correct your personal information;
  • • Withdraw consent at any time;
  • • Request deletion of your personal or visual data;
  • • File a complaint with a regulatory authority.

Requests can be submitted to inquiry@berkowits.in.

8. Data Collection & Privacy with Zenoti

We integrate with Zenoti CRM to securely manage:

  • Name, mobile number, address and email ID

  • Appointment details (past & upcoming)

  • Purchase history and invoices

We use Zenoti APIs for secure data processing. For more details, read Zenoti’s Privacy Policy.

9. Use of Cookies

Our website uses cookies and similar technologies to optimize user experience and for analytics. Users can modify cookie preferences via browser settings.

10. Children's Privacy

Our services are not directed toward children under 18 without verified parental or guardian consent. We do not knowingly collect data from minors without such consent.

11. Changes to This Policy

We reserve the right to update this Privacy & Data Policy at any time. Material changes will be communicated through our website or app. Continued use of the service constitutes acceptance of the revised terms.

12. Contact Information

For any queries, concerns, or data-related requests, you may contact us at:

berkowits Hair & Skin Clinic

Email: inquiry@berkowits.in

Website: www.berkowits.com